This privacy policy describes how MultiVendorShop ("we", "us", or "our") collects, uses, and shares personal information when you install or use our Shopify application. By using MultiVendorShop, you agree to the collection and use of information in accordance with this policy.

Information We Collect via Shopify APIs

When you install MultiVendorShop, we access certain data from your Shopify store through Shopify's APIs. This includes:

• Store information: Your store name, domain, email address, and Shopify plan details.
• Product data: Product titles, descriptions, images, prices, variants, inventory levels, and SKUs for products you choose to share or import.
• Order data: Order details including line items, shipping addresses, and fulfillment status for orders that involve synced products.
• Inventory data: Stock quantities and location information to keep inventory synchronized between supplier and retailer stores.

Information Collected Directly from Merchants

We also collect information that you provide directly, including:

• Account details: Your name, email address, and store URL when you register.
• Pricing and margin settings: The price lists, markup percentages, and payout preferences you configure.
• Connection requests: Information exchanged when suppliers and retailers establish partnerships within the app.
• Usage logs: Records of your interactions with the app, including pages visited, features used, and actions taken.

Information Collected from Customers

MultiVendorShop processes limited customer data solely for the purpose of fulfilling orders routed between retailers and suppliers. This includes:

• Shipping information: Customer names and shipping addresses from orders that need to be routed to suppliers for fulfillment.
• Order details: Line items and quantities required to create corresponding supplier orders.

We do not use cookies or tracking technologies to collect data from your customers. We do not use customer data for marketing, advertising, or any purpose beyond order fulfillment.

How We Use Your Information

We use the information we collect for the following purposes:

• Core app functionality: Synchronizing products and inventory between supplier and retailer stores, routing orders to suppliers, and processing payouts.
• Service improvement: Analyzing usage patterns to improve app features, fix bugs, and optimize performance.
• Communication: Sending you notifications about order status, sync issues, connection requests, and important service updates.
• Billing: Processing subscription charges and tracking usage for plan limits.

We do not sell your personal information. We do not use your data for purposes unrelated to the core functionality of MultiVendorShop.

Data Sharing

We share data only in the following circumstances:

• Between connected stores: When a supplier and retailer establish a connection, product and order data is shared between them as necessary for the marketplace to function.
• Service providers: We use third-party services for hosting (Railway), database management (PostgreSQL), and payment processing (Shopify Billing API). These providers only access data as needed to perform their services.
• Legal requirements: We may disclose information if required by law, regulation, or legal process.

Data Retention

We retain your data for as long as your app remains installed and your account is active. Specifically:

• Store and product data: Retained while the app is installed. Deleted within 30 days of app uninstallation upon request.
• Order data: Retained for the duration required to complete fulfillment and for up to 12 months afterward for dispute resolution and record-keeping.
• Usage logs: Retained for up to 12 months for service improvement and debugging purposes.

When you uninstall the app, we receive a webhook from Shopify and begin the data deletion process. You may also request immediate deletion by contacting us.

International Data Transfers

MultiVendorShop is operated from within the European Union. Your data is primarily stored and processed on servers located in the EU. If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR requirements, including standard contractual clauses where applicable.

Your Rights

Under applicable data protection laws (including GDPR), you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Restriction: Request that we restrict the processing of your data under certain conditions.
• Portability: Request that we transfer your data to another service provider in a machine-readable format.
• Objection: Object to processing of your data where we rely on legitimate interests.

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over encrypted connections (HTTPS/TLS) and stored in secured database systems.

Third-Party Links

Our app and website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing any personal information.

Children

Our services are intended for use by businesses and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of the app after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy, your personal data, or wish to exercise your rights, please contact us at:

Email: info@multivendorshop.com